Help Center

We accept following payment methods:

• Credit/Debit Cards 
• Google
• Apple Pay
  
• PayPal
• Bitcoin, Ethereum, Litecoin & Bitcoin Cash through Coinbase.

We process all orders received by 3PM same day and are despatched using Royal Mail or if you have selected next day delivery with UPS. 

Free Delivery

If you have chosen Free Delivery as your shipping method, it will take between 3-5 working days for the order to arrive.

Royal Mail 1st Class

If you have chosen Royal Mail 1st class as your shipping method, it will take between 1-3 working days for your order to arrive.

UPS Next Day

If you have chosen UPS next day as your shipping method, it will take 1 working day for your order to arrive.

Note - we can not let you know exact time when your order will be delivered but usually delivery is between 8AM - 6PM

We deliver to:

• England
  
• Scotland
  
• Wales
  
• Northern Ireland
  
• The Channel Islands (there's more info below)
  

We are very sorry but we are unable to deliver to:

Billing addresses outside the UK (but we do deliver to the Channel Islands).

The British Forces Post Office. Please visit the British Forces Post Office website for more help.

PO boxes, educational establishments, hospitals or MOD establishments

Change my address

We use state of the art order processing system and an order is usually processed within 2 minutes of us receiving it and for this reason, we are unable to change your delivery address once you place an order. By the time we receive your email about address change, it is more than likely the order is already processed! We are very quick! We have to be!

We have worked very hard with couriers such as Royal Mail and UPS.

It is our pleasure to say that delivery to the majority of UK addresses is free. (That's free Delivery with Royal Mail  unless you choose expedited delivery service for which we will use UPS).

Unfortunately due to the way couriers are they charge us crazy amount of money to deliver to certain remote locations, we can let you know what the cost will be once we get a quote from them. 

Leave this with us for now, we will hopefully make remote locations delivery free as well in the future! We are working hard with couriers.

Free 3-5 Days Delivery

• Deliveries are delivered between 7am- 8pm. If you order before 3pm Monday to Friday, your order will delivered within 3-5 working days. Usually within 1-2 days! for example, if you place you order on Monday before 3pm you are most likely to receive your order on Wednesday but please do allow until Friday. 
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Weekend Delivery

• We have been advised by Royal Mail they sometimes delivery on Saturday's but this doesn't always happen so we can't promise something we may not be able to do so if you order before 3pm on Wednesday, it is more than likely you will receive your order on Monday or Tuesday at the latest.
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OK here is the boring bit and doesn't usually happen but you should still read...!

Your order maybe delayed if we mess up sometimes

• We receive unexpected amount of orders
• We can't get authorisation from our Credit Card Processors about your payment
• and of course if nobody is available to sign for your delivery

We make a promise to you to let you know if for any reason there is ever any delay or issues with your order.

If you don't like the accessory you have received, you can return it back for a full refund. The accessory must be in same condition as you received, such as any foil wrapping must not be removed.

Please contact us to start return process.

This rarely happens as all our accessories are genuine and these are hardly faulty when brand new!

However, if your accessory is faulty when you received, please contact us and we will arrange replacement accessory for you. 

You will not be left out of pocket for shipping costs as we will reimburse you for all shipping costs.

Please contact us to start order replacement process.

If you need help with any accessories you have received and are unsure how it works, we suggest you watch some Youtube Videos! That's what our colleagues will do so you can save your self some time

All our products listed on the website are 100% genuine and we have supply trail of every single product that comes into our warehouse. All of the accessories we sell have been de-kitted from mobile phone boxes or are removed from returned handset boxes by retailers.